NONOMO® Hammocks and its fastening systems
QLEVR considers the safety of her customers to be her highest priority. Since we acquired NONOMO®, end of last year, we’ve been testing and redesigning their products to ensure the same safety standards as for our other brands. It’s in this perspective that today’s communication reaches you.
After thorough testing of the hammock and its fastening systems, we’ve identified a potential safety risk. When using the hammock, there’s a chance that small particles come off the metal parts of the fastening systems through abrasion. These particles can fall into the hammock and cause serious injury.
It’s important to know that no accidents were reported with the hammock. This is a preventative measure. We ask you to stop using the hammock as of now immediately without any exception.
We’re finishing the design of the final solution for this problem and should have this upgrade ready by the start of October. The solution is an easy fix that everyone can deploy without using special tools or special knowledge. This solution will be shipped to the shipping address of the initial order free of charge and will contain a manual on how to upgrade the parts that are underperforming. In the meantime, we strongly advise not to use the hammock anymore. There is no need to send the hammock back to us for this upgrade.
We offer our sincerest apologies for any inconvenience. If you have any questions relating this, please contact us via email@example.com. We’ve also set up a dedicated telephone number if you would like to speak to us personally 0032 25 88 48 86
Please keep an eye on your mailbox for the next communications concerning this problem and its solution.
We thank you in advance for your consideration and patience.
Your team at QLEVR and NONOMO®
1. What is the solution you are developing?
We are designing a cover for the spring that seals all the metal parts and replaces the large chain with a strong fabric rope. This eliminates the possibility of metal dust falling into the hammock.
2. When can I expect to receive the free upgrade?
We aim to have the solution ready by early October and delivered to you by mid-October. We will do all we can to get the upgrade to you as soon as possible.
3. Do I need to be concerned about my child’s safety?
No accidents have been reported with the hammock. These measures are completely proactive to prevent future injuries.